When investigating websites, we do not only make use of our own expertise. With User Testing, we select users from the target group, and have them test the website themselves. Extremely instructive. Read about our experience with a visually impaired test user, and what it taught us about accessible websites.
We make use of eight test users. We write out several scenarios, with a range of tasks to be performed. We observe the testers in a usability lab and log/film their actions and behaviour. We then draw up a detailed report.
The report contains not only what we have seen, but also an indication of priorities and suggestions for improvements.
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